Refund policy

<p>Thanks for shopping at Loom &amp; Wall. This Refund Policy explains when refunds are and aren't available for our made-to-order products.</p>

<h2>Made-to-order items</h2>
<p>All wallpaper is custom-printed and cut to the measurements you provide. For this reason, we cannot offer refunds or exchanges for change of mind, ordering the wrong size, or ordering the wrong material. Please review your measurements and material selection carefully before checkout, and order a sample if you're unsure.</p>

<h2>Damaged, defective, or incorrect orders</h2>
<p>If your order arrives damaged, misprinted, defective, or is not what you ordered, you are entitled to a remedy. Contact us at <a href="mailto:[SUPPORT EMAIL]">[SUPPORT EMAIL]</a> within <strong>14 days</strong> of delivery with your order number and a clear photo of the issue. We will provide a free replacement or a full refund at your choice.</p>

<h2>Samples</h2>
<p>Sample swatches are non-refundable except where they arrive damaged or defective.</p>

<h2>How refunds are issued</h2>
<p>Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds.</p>

<h2>Cancellations</h2>
<p>Because production begins quickly, we can only cancel an order before it enters production. Email us as soon as possible at <a href="mailto:[SUPPORT EMAIL]">[SUPPORT EMAIL]</a> if you need to cancel; once printing has started, an order cannot be cancelled.</p>

<h2>Statutory rights</h2>
<p>Nothing in this policy limits any rights you may have under applicable consumer protection laws.</p>

<h2>Contact</h2>
<p>Questions about a refund? Email <a href="mailto:[SUPPORT EMAIL]">[SUPPORT EMAIL]</a> or write to us at [BUSINESS LEGAL NAME], [BUSINESS ADDRESS].</p>